Q: ONLINE HELPDESK SYSTEM?

A: ONLINE HELPDESK SYSTEMŽ is your own online vault where
you can conveniently register your system related problems
and access your information too.

Q: REPORT A NEW CALL?

A: REPORT A NEW CALLŽ here you can register your system
related problem and with optional required date you can
submit the request.A mail will be send as well as a
acknowledgement to your request from helpdesk.

Q: SELECTING CALL PRIORITY?

A: SELECTING CALL PRIORITYŽ There are three prority
"High ,Medium,Low" each has a meaning which can be
known by clicking on the question symbol next to priority drop down.

Q: VIEW AND ADD COMMENT?

A: VIEW AND ADD COMMENTŽ User can view the status of their request
call as well as add comment to the existing request.

Q: USING FILTERS?

A: USING FILTERSŽ Filters have been provided for better usability,
in a way user can apply filter and view the list in a filtered
way for better readability.

Q: CLOSE CALL?

A: CLOSE CALLŽ User can close the calls registered by them in case when
the problem is resolved before any steps could be taken by admin department
i.e helpdesk or after the problem the problem is resolved.By default closed
calls will not be visible in the call list page , so in case user wants to
see their closed calls , they can use the filters providsed above the table
"Filter on status" and select "closed" ... u can then view all your closed calls.
register your system related problems and access your information too.

Q: REPORT A BUG?

A: REPORT A BUGŽ is your own online vault where you can conveniently
register your system related problems, However we would like to here
from you , in case you have some better opinion to make this system
even better, For the same you can add a bug by Clicking on "Add A Bug"
link providede in the footer and register the same.